Internet purchases are unique from traditional means of commerce and for various reasons require special policies regarding returns. Please review our policies before making your purchase. We are available and happy to answer questions via email and phone, if additional information is required. When you place an order with us, you agree that you have read, and understand all of these policies. This policy is a contractual agreement between yourself and Z-Medica and it will govern all disputes and claims that could arise after you place an order with us.

Order Cancellation

Order Has Not Shipped.

If you change your mind about your purchase for any reason before your order ships, please contact us and we will attempt to cancel your order before shipment and give you a full refund.

Order Has Shipped

If you change your mind about your purchase after delivery, you may return your item(s) in its unused and sealed package within 3 days of your purchase for a refund. The initial shipping charge is not refundable and you must also pay to ship the item back to us. If you are able to refuse your order from the UPS driver they will return it to us and we will reimburse you minus the shipping charges. If your package has already been delivered, please contact us and obtain a (RA) Return Authorization number. The RA number must be clearly visible on the outside of shipping box. Failure to have this number may make it impossible for us to identify you and will delay or prevent you from receiving a refund. If upon inspection of the product we discover tampering or any other altercation of the merchandise you will not be entitled to a refund.

Damaged in Shipment

If your merchandise is damaged in shipment we must be notified within 24 hours of your receipt of merchandise. We consider the receipt period to be the delivery time electronically recorded by UPS. If you discover damage please use the following procedures:

1. Save all packaging material including the box and the damaged product.
2. Contact us and we will file a claim with UPS and they will conduct an investigation, which normally takes a few days to complete. Be prepared to surrender the packaging and contents to their agent.
3. If UPS concludes that they are responsible for the damage caused to the product, we will immediately reship your order, at no additional cost to you.
4. If other factors are discovered by the UPS investigation, we will make every effort to resolve the matter fairly on a case by case basis.
5. Free replacements or reimbursements will not be made if damage is reported after 48 hours. There are no exceptions to this policy.
6. If the original shipment was sent by ground delivery, all replacements will also be shipped in the same manner, unless otherwise noted.

Lost Shipment

If your tracking number indicates that your order has been delivered, but you can’t locate your package, please contact us immediately. We will contact UPS so they can begin their investigation. We consider the receipt period to be the delivery time electronically recorded by UPS. These are the normal steps that should occur in the event your tracking number indicates your shipment has been delivered, but you can’t locate your package:

1. Contact us and we will file a claim with UPS and they will conduct an investigation, which normally takes only a few days to complete.
2. If UPS concludes that they are responsible for the missing package, we will immediately reship your order, at no additional cost to you.
3. If other factors are discovered by the UPS investigation, we will make every effort resolve the matter fairly on a case by case basis.
4. Free replacements or reimbursements will not be made if the missing package is reported after 24 hours. There are no exceptions to this policy.
 
5. If the original shipment was sent by ground delivery, all replacements will also be shipped in the same manner, unless otherwise noted.

Defective Package or Product

If upon inspection of your QuikClot® merchandise you discover a defect in the packaging or product that was not caused in shipping, please contact us immediately and we will send a call tag for the defective product. Once we have received the product back at our facility we will determine if the package is defective or if it has been tampered with. If we determine that the packaging or product is defective we will issue a full refund or reship your order at no charge to you, whichever you prefer.

We will investigate every return thoroughly, and we will be able to determine if there was an attempt to open the package or if it was a quality control issues in the manufacturing process. QuikClot® is a sterile product and must be sealed in order to remain safe and effective.

Refund Methods

Please allow up to 10 days to receive your refund. For credit card purchases, we will credit the card you used for the order 3-5 business days after we receive the returned item(s) at our facility. Please allow up to two billing cycles for the credit to appear on your credit card statement.

Shipping Information

• We use UPS as our primary shipping partner. All shipments are sent using UPS Ground. It usually takes 2 to 6 business days for delivery. If you require a faster delivery method, please call to place your order.

• Shipments made to P.O. Boxes will be sent via regular U.S. Mail

• Orders shipped Alaska, Hawaii and Puerto Rico should call to place your order due to additional shipping charges to these locations.

• Shipping charges are based on quantity ordered: